Managed Services (SLA)
Services
Managed
Services (SLA)
”Deliver proactive, SLA-backed IT management services to maximize uptime, performance, and security across hybrid environments.“
IT Infrastructure Monitoring
- Implement AIOps-driven monitoring tools for real-time visibility and predictive issue resolution across cloud and on-premise systems.
Helpdesk & End-User Support
- Tiered support models (Tier 1–3) delivered via ITSM platforms (e.g., Jira, ServiceNow) for hardware, software, and cloud environments.
Patch Management & Vulnerability Remediation
- Automate OS, application, and firmware updates with rapid response to critical vulnerabilities within a 24-hour SLA window.
SLA-Backed Cloud Management
- Comprehensive performance, security, and compliance management for Huawei Cloud, AWS, and Azure, under strict SLA guarantees.
IT Outsourcing & Staff Augmentation
- Provide skilled professionals on-demand for DevOps, cybersecurity, or cloud development, with flexible engagement models.
Consult Your Business with Pencil Tech IT Solutions
Pencil Tech is a leading IT solutions provider and multi-cloud consultancy based in Riyadh, Saudi Arabia
